1. Responsible party
Skyway Services (Pty) Ltd, registration number 2024/378251/07, trading as Skyway Lubricants (“Skyway”, “we”, “us” or “our”), determines why and how personal information collected through this website is processed. Our principal website address is lubricants.skywayservices.co.za.
Privacy and Information Officer enquiries may be sent to ludidil@skywayservices.co.za.
2. Information we collect
We may collect:
- name, company name, email address, telephone number and town or area;
- customer type, products of interest, expected usage and the contents of an enquiry;
- correspondence and records of quotations, supply discussions and customer service;
- technical information normally sent by a browser or hosting provider, such as IP address, browser type, device type, access times and security logs; and
- your website privacy preference stored on your device.
We generally receive this information directly from you, from your employer or business where you act as its representative, or automatically through ordinary website and security operation.
3. Why we use personal information
We process information to respond to enquiries; prepare and administer quotations; assess product, packaging and delivery requirements; communicate about supply; maintain business records; protect the website; meet legal and regulatory duties; establish or defend legal claims; and, where separately permitted, send relevant direct marketing.
Lawful grounds
Depending on the circumstances, processing is necessary to take steps at your request before entering into a contract, perform or manage a contract, comply with law, protect a legitimate interest, or is based on consent. You may withdraw consent where consent is the applicable ground, without affecting earlier lawful processing.
Submitting a quotation enquiry does not automatically subscribe you to marketing. We will apply the requirements for unsolicited electronic direct marketing and provide an opt-out where marketing is sent.
5. Retention and security
We keep personal information only for as long as reasonably required for the purpose collected, contractual and customer-service needs, applicable tax and company-record obligations, dispute periods, or another lawful requirement. Enquiries that do not lead to business are reviewed and deleted or de-identified when no longer reasonably needed.
We use reasonable technical and organisational safeguards appropriate to the information and risk. No internet system is completely secure. If a security compromise involving personal information occurs, Skyway will assess and manage it in accordance with POPIA, including required notifications.
6. Your rights
Subject to applicable law, you may ask whether we hold personal information about you; request access; request correction or deletion; object to certain processing; withdraw consent where applicable; or ask us to stop direct marketing. We may need to verify your identity and may retain information where the law requires or permits it.
Use the Information Regulator’s prescribed forms when appropriate. Forms and guidance are available from the Information Regulator.
7. Children and special personal information
This business website is not directed at children, and we do not knowingly seek personal information from children through it. Please do not submit identity numbers, health information, financial account details or other unnecessary sensitive information in an enquiry.
8. Cookies, links and external services
See our Cookie Policy for browser storage information. Links to third-party sites are governed by those parties’ own notices. Externally hosted fonts and our hosting infrastructure may receive normal technical request information needed to deliver resources and the website.
9. Questions, requests and complaints
Contact: Information Officer, Skyway Services (Pty) Ltd t/a Skyway Lubricants, 27 Trichardt Street, Parsons Hill, Gqeberha, Eastern Cape; email ludidil@skywayservices.co.za; telephone +27 61 514 6353.
If you are not satisfied with our response, you may lodge a complaint with the Information Regulator South Africa.
10. Changes to this notice
We may update this notice when our processing, services or legal duties change. The current version and review date will appear on this page.